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"Contic listened to our needs and paid attention to detail."

Ratings

SCORES OUT OF 5

Quality

5

SERVICE & DELIVERABLES

Schedule

5

ON TIME / DEADLINES

Cost

5

VALUE / WITHIN ESTIMATES

Willing to refer

5

NPS

Background

Introduce your business and what you do there.

I’m an executive at Everyone’s Invited, a civil and social charity. We’re an online safe space for survivors to share their stories of rape culture and sexual violence. We also deliver specialised education in schools to promote healthy, equal relationships.

Challenge

What challenge were you trying to address with Contic?

We needed to develop a website.

Solution

What was the scope of their involvement?

Contic developed our new website from scratch using AWS and GitHub. We initially provided them with an extensive brief about what we wanted. We included many details; it was very bespoke because we had particular needs. Afterward, we had a series of discussions with Contic to outline and go over what we needed. One of the core features was providing a digital and anonymous safe space that allowed people to submit their stories. Contic developed an AI function that automatically removed identifying information from those submissions. On the backend, our team could access a forum/admin area to sort the testimonies and submissions we receive. We could also edit and process them to simplify the submission process. Finally, we could change different pages on the website from the admin area, and Contic built a donation system that linked our website to PayPal.

What is the team composition?

We were mainly in contact with two teammates, but we also spoke with two others.

How did you come to work with Contic?

A friend who works in tech recommended them.

Results and Feedback

What evidence can you share that demonstrates the impact of the engagement?

The output was excellent; Contic provided exactly what we needed. Our system is currently up and running, and our community can submit their stories. Now, we can also receive donations. All in all, the results satisfied all our needs and exceeded our expectations. We’re really happy with their work, and we’ve been able to pivot with a designer who came in later.

How did Contic perform from a project management standpoint?

Our interaction with Contic was great. They worked in iterations, and we were close, up-to-date, and aware of everything they did. We had at least two rundowns and check-ins every week; Contic reported on everything they’d done and their progress. Overall, they were very transparent. The team met deadlines except when we made changes and had to extend the project.

What did you find most impressive about them?

They were transparent and kept us consistently informed. We liked how interactive the process was; Contic listened to our needs and paid attention to detail.

Are there any areas they could improve?

No, we were happy with what they delivered.

Do you have any advice for potential customers?

I suggest knowing exactly what you need at an early stage. Make sure you figure out or anticipate what you want to prevent extending the project. Overall, communicate your needs with them and stay on top of things.

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