The Home Help Company

Built to take help at home into new areas.

The Home Help Company gives older people practical help at home, from the shopping to a meal and a chat. We built the system that lets them grow into new areas.

Infrastructure + security

Product development

Staff

400+

Over 400 people, across every area they cover

Clients

800+

Over 800 older people getting practical help at home

Saved every month

30 hours

On billing and payroll, now made straight from the visits themselves

At a glance

Client: The Home Help Company
Sector: Practical help at home for older people
Platforms: Office console, support worker app and customer portal
What we did: Rotas across areas, GP referral matching, a support worker app, job sheet alerts, a customer portal, and billing and payroll

Why it mattered

Staying at home takes more than a cleaner.

Many older people need a hand with shopping, meals and company, not personal care. That help is hard to find, and The Home Help Company wanted to take it to more places.

For clientsThe same face, on timeA regular support worker who arrives knowing what happened at the last visit.

For staffTheir day in their pocketRotas, job sheets and cover requests on their phone, not lost in a group chat.

For the businessGrowth without the paperworkEach new area runs on the same rota, checks and billing, so new clients don’t mean more admin.

Every area, one rota

A new area joins the same rota.

Every area’s support workers and visits sit on one rota. When someone’s off, the office sees the gap, moves the visit to someone nearby, and their phone updates straight away.

RotaThursday 15 October3 areas · 5 working1 unfilled

Sam’s off sick, so a visit needs cover

0910111213

Histon · 3

Sam O.Off sick

Joan W.Needs cover

Priya S.1h30 of 6h

Arthur P.12:00–13:30

Ellie M.4h of 6h

Edna K.09:00–11:00Ray & Mo T.11:30–13:30

Cottenham · 2

Jess A.3h of 8h

Mary L.09:30–11:00Doris F.12:30–14:00

Dan B.2h of 5h

Stan G.10:00–12:00

Names and visits are illustrative.

GP referrals

Every new client, matched to someone nearby.

Referrals from GP surgeries land in the console. It suggests support workers who live close, match the client’s preferences and have the right hours free, then books the regular visits.

A GP referral comes in

GP referralNewMargaret H.Oakington · 2 visits a weekTuesdays and Fridays, 2h between 09:00 and 13:00Prefers a female support worker

Amy C.0.4 mi · matches preference3 start times fit
Priya S.1.7 mi · matches preference1 start time fits
Jade G.3.9 mi · matches preference2 start times fit

Book regular visits

Names are illustrative.

A Home Help support worker with a client at home

In their pocket

Check in, fill in, move on.

Support workers see their day on their phone, with notes from the last visit. They check in, fill in the job sheet as they go, and can swap or cover visits.

Their day, with notes from last time

Thursday 15 OctoberGood morning, Priya1 of 4 visits done

Next visitJoan W.

10:00–11:30 · HistonLast visit: fridge low on milk. Loves a chat about the garden.Check in

Later today12:00 · Arthur P., Histon14:00 · Doris F., Cottenham

Names and visits are illustrative.

Nothing slips

No job sheet goes missing.

If a job sheet hasn’t come in, the support worker gets a text and an email, and the office sees it flagged. No visit reaches an invoice without one.

A visit ends with no job sheet

Checks1 missing job sheet

Edna K. · 09:00 with EllieJob sheet in
Joan W. · 10:00 with PriyaNo job sheet yet
Arthur P. · 12:00 with PriyaJob sheet in

Names and visits are illustrative.

Billing and payroll

Invoices and payroll in one click.

Completed visits become invoices and payslips. The office checks the run and approves it, and each invoice goes to the customer’s own portal.

Billing and payrollInvoice runPayroll run

Completed visits, drafted as invoices

Invoice run · October£627.00

Draft

Approved

Exported

Customer	Visits	Total
Joan W.	6	£171.00
Arthur P.	4	£114.00
Edna K.	7	£199.50
Ray & Mo T.	5	£142.50

No job sheet: Edna K., Tue 13 Oct. That visit’s left out until it’s in.

Names and figures are illustrative.

Built to grow

Ready for the next area.

Areas side by sideEach area has its own support workers, clients and rota, all in one place.

A portal for customersCustomers see their upcoming visits and invoices without phoning the office.

Swaps and coverSupport workers ask to swap or cover a visit, and the office approves it in one place.

Off the group chatsTeam messages moved into channels for each area and each customer.

Since 2022

Growing together since 2022.

We started by sitting with the team to learn how a week really runs. Each stage since has made room for the next area.

Apr 2022DiscoveryHow rotas, visits and payroll really worked, from the people doing them.
2022Off the group chats, onto a rotaTeam chat by area and customer, digital rotas, and alerts for missing job sheets.
2023Billing and payroll in one clickInvoices and PAYE made straight from completed visits.
ThenBuilt for more areasRegions, a customer portal, and visit swaps for support workers.
Oct 2026Matching and a new billing runGP referral matching, cover requests and checks before every billing run.

Contic took the time to listen and really understand how we operated as a business and where our pain points were whilst considering our long term business goals

Heather Lucas

Company Director, Home Help Company

Company Director

Home Help Company

“They thrived on feedback and new direction without issues and found solutions quickly. It was a breath of fresh air to work with a company with this ethos.”