Contic | The Home Help Company

The Home Help Company

Helping the elderly maintain their independence and stay at home longer

Infrastructure + security

Product development

Who they are

The Home Help Company offers personalised care and home support services.

From helping with housekeeping and meal preparation to providing personal care and companionship, their services are delivered with empathy and professionalism. For them, it’s not just about the tasks; it’s about bringing comfort, connection, and a better quality of life to every home they visit.

Brief

To find a solution to overcome the increasing operational challenges.

As the Home Help Company grew, so did the operational challenges. The team found themselves spending too much time on manual tasks from managing schedules and payroll to client communication. A digital solution was essential to streamline operations, reduce administrative workload, and allow them to focus on providing quality care to even more people.

Contic took the time to listen and really understand how we operated as a business and where our pain points were whilst considering our long term business goals

Heather Lucas

Company Director, Home Help Company

They thrived on feedback and new direction without issues and found solutions quickly. It was a breath of fresh air to work with a company with this ethos.

Heather Lucas

Company Director, Home Help Company

Solution

We implemented a series of digital solutions that transformed The Home Help Company’s operations.

We moved the team from WhatsApp to Slack for internal communication, digitized scheduling, and introduced an email and text notification system to alert staff of outstanding audits. We also automated the billing and payroll process using a Forest Admin system, allowing invoices and PAYE to be processed with a single click.

Outcome

The improvements enabled The Home Help Company to focus more on delivering quality care and less on administrative tasks.

With streamlined processes, they hired 20 new staff members and took on 200 additional clients, setting the stage for continued growth. The CEO’s time spent on payroll and invoicing was reduced by 30 hours per month, allowing the team to focus on scaling the business.