Is there a refund policy?

Yes. We offer a transparent, risk-free refund policy—especially during the early stages of your project. We know committing to a build partner is a big decision, and we want you to feel confident every step of the way.

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100% refundable after Discovery

If you complete the Discovery Sprint and decide not to move forward with the Design or Build phases—for any reason—we’ll refund you in full.

No catch. No guilt. Whether you:

• Didn’t love the direction

• Changed your internal strategy

• Simply aren’t ready to build yet

We’ll return your payment, and you’ll keep all the deliverables produced during Discovery, including:

• Your prioritised feature map

• Your success metrics and launch plan

• Any user or stakeholder insights

• Strategic documentation and recommendations

This way, you still walk away with real value and can revisit the project later if needed.

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What happens after Discovery?

Once you decide to proceed and the Build phase begins:

• We consider the project in motion

• Payments are no longer refundable

• However, you’ll still receive all completed work to date (designs, code, documentation)

We’ll always communicate scope and sign-off clearly before entering this phase to ensure everyone is aligned.

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Why this model works

• You’re protected from day one

• You can test our process without long-term risk

• We’re motivated to deliver value from the very start

• You’re free to walk away—confident you haven’t wasted your time or budget

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Summary

If you complete Discovery but decide not to continue, we’ll refund you in full and hand over all materials. Once Build begins, the work is non-refundable—but everything produced up to that point is still yours to keep.