Written by
Contic
Date
2 months ago
Read time
2 minutes
Yes. We offer a transparent, risk-free refund policy—especially during the early stages of your project. We know committing to a build partner is a big decision, and we want you to feel confident every step of the way.
If you complete the Discovery Sprint and decide not to move forward with the Design or Build phases—for any reason—we’ll refund you in full.
No catch. No guilt. Whether you:
Didn’t love the direction
Changed your internal strategy
Simply aren’t ready to build yet
We’ll return your payment, and you’ll keep all the deliverables produced during Discovery, including:
Your prioritised feature map
Your success metrics and launch plan
Any user or stakeholder insights
Strategic documentation and recommendations
This way, you still walk away with real value and can revisit the project later if needed.
Once you decide to proceed and the Build phase begins:
We consider the project in motion
Payments are no longer refundable
However, you’ll still receive all completed work to date (designs, code, documentation)
We’ll always communicate scope and sign-off clearly before entering this phase to ensure everyone is aligned.
You’re protected from day one
You can test our process without long-term risk
We’re motivated to deliver value from the very start
You’re free to walk away—confident you haven’t wasted your time or budget
If you complete Discovery but decide not to continue, we’ll refund you in full and hand over all materials. Once Build begins, the work is non-refundable—but everything produced up to that point is still yours to keep.